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Welcome to the Support Center!
Welcome to our support center! We hope we can solve any problems that might occur using our products. |
Q: Do I have to pay for the upgrades or tech support?
A: No! All upgrades and tech support are free to registered Kingdia Software products users.
Q: Is your online order form secure?
A: Yes, it is 100% secure.
Q: How to register your software?
A: After you finish the order of our software (you can find the BuyNow link on our site as well as in our software), we will send the registration info to you via Email immediately after your order is validated. Enter the license code in the registration window to register it.
Q: How to report bugs?
A: Please email any bugs or suggestions to support@kingdia.com.
Q: I lost my license code, can you send again?
A: Sure. But you'd better provide your OderID or some info in your order(such as the Email you used to order) so that we can find your info in our database.
Q: How To Update?
A: If you have installed a previous version , you can easily update it by installing the most recent trial version over top. Your registration details will not be overwritten.
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Kingdia DVD to AVI/VCD/SVCD Ripper and Kingdia DVD to MP3 Ripper FAQ
Q: "Can not read from XXXXX.vob",why?
A: This problem is causeed by the copy protection of your dvd disc.
To unlock the dvd disc, install ASPI, then select "use ASPI to access your dvd driver" in the general tag of settings dialog. If ASPI can not work, please refer the following question.
You can also use dvd player software to unlock, PowerDVD or WinDVD will do the job, just play the DVD with PowerDVD or WinDVD, close it. then run kingdia dvd ripper, the "Can not read..." problem will go away.
Q: I'm using WinXP Win NT or Win2000,ASPI can not work,why?
A: Follow me:
1. download adaptec ASPI driver 4.71 : here
2. unzip ASPI driver 4.71.
3. install ASPI driver 4.71 (aspiinst.exe) reboot and try again.
4. if it still doesn't work, download aspifix reg file: here
5. double click the .reg file to add these if you are not experienced editing the registry .
6. reboot your PC and try again.
7. if it still doesn't work, try changing "Start"=dword:00000001 to "Start"=dword:00000002 in the .reg file then run it again, and then reboot.
Q: "Too much frame or samples", what can i do?
A: You can try to set output framerate to 23.97 NTSC, and check "Output frame rate force 24Hz" on "other" setting window. Some NTSC DVDs, which are marked 29.97, are in fact 23.97 progressive. "force 24Hz" will force input to be a 24Hz progressive NTSC.
Q: What is an ASPI driver?
A: An ASPI driver is required for DVD ripping. Windows 95 or 98 comes with the ASPI manager pre-installed, while NT does not. To tell if you have an ASPI manager installed, look for a file called WNASPI32.DLL in your Windows system directory (c:\windows\system or c:\winnt\system32 are common locations).If Kingdia DVD Ripper is unable to find the ASPI driver, you can download a ASPI driver from here.
Kingdia Video to AVI/WMV/MPEG/MOV/SWF/FLV Converter FAQ
Q: When I convert WMV files,the conversion finished soon without any output file, how can I fix the problem?
A: This is because you have not install the Windows Media Format Runtime Library for supporting WMV, ASF files, download wmp11-windowsxp-x86-enu.exe and install it.
Q:I want to convert RM/RMVB files to other files, but it doesn't work. What can I do?
A: You should firstly install realmedia codecs for support RM/RMVB files, download realalt151.exe and install it.
Q:I want to convert MOV files to other files, but it doesn't work. What can I do?
A: You should firstly install QuickTime codecs for support MOV, QT files, download quicktimealt176.exe and install it.
Q:I want to convert MKV files to other files, but it doesn't work. What can I do?
A: You should firstly install MKV codecs for support MKV files, download Combined-Community-Codec-Pack.exe and install it.
Q:I want to convert MKV/OGM files to other files, the conversion is OK. but without subtitles. What can I do?
A: Please following the below steps
1st install the MKVExtractGUI
this tool will extract the subtitles from you mkv files
You need download MKVExtractGUI-1.6.4.zip or OGMDemuxer-2.0.zip
If you have download it, unzip it to your directory.
and then double click MKVextractGUI.exe or OGMDemuxer.exe
select your mkv file as input, select the subtitles as the output files.
You will get some *.srt file after finish.
2nd edit the edit.avs
Please enter into your Kingdia video converter install directory.
You can see the edit.avs .
use notepad.exe to open this file
Please add the following line in edit.avs
LoadPlugin("plugin\DirectShowSource.dll")
LoadPlugin("plugin\VSFilter.dll")
DirectShowSource("D:\xxxx.mkv")<===please use the fullpath
textsub("D:\xxxx.srt")<=== please type the fullpath about the srt which you get from MKVextractGUI.
3rd convert
Please run Kingdia video converter and select the edit.avs you just edit
and then click convert button to do conversion.
Q:I meet some errors while conversion ?
A: You can fix it as follows:
1. There maybe you set the wrong framerate/bitrate/width/height options.
Please try it using other options values.
2. If still not work, you can collect the following log files and report it to support@kingdia.com
A) trace file .
It in your kingdia video converter install directory
B) edit.avs.
It in your kingdia video converter install directory
C) application event logs.
+ Click System "Start Menu" and then Select "Setting"
+ Click "Control Panel"
+ Double click "Administrative Tools" icon
+ and then double click "Event log Viewer"
+ click "Application"
+ select "Operator" Menu
+ Click "Save as log file"
Please send this log file to support@kingdia.com
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